liga tunaiFrequently Asked Questions for payments and support

We accept DANA, e-wallet, mobile banking, local payment and online payment for top-ups, and support e-wallet, mobile banking, local payment and online payment virtual-account transfers for deposits and withdrawals. This page collects the most common user questions we receive about those payment flows, account verification, and day-to-day account care. We note that our services are available only where applicable law permits.

Users ask about a few predictable ranges of topics: how to register and complete KYC, which e-wallet or bank option to use from a phone, how withdrawals are reviewed, and what to provide for identity checks. This FAQ resolves process questions such as the sequence of steps for a deposit, how to attach KYC documents from an Android phone, and what to expect during weekends or public holidays like Idul Fitri.

Use this FAQ to check step-by-step actions before opening a support ticket. For payment issues, confirm the transaction reference in your e-wallet app (e-wallet / mobile banking / local payment / online payment) or the virtual-account number shown on our deposit page. If verification stalls, we explain expected time windows and the documents we accept so you can prepare photos or screenshots from your phone camera.

Account and registration

We collect a short set of details to open an account: full name, date of birth, email address, and a mobile number for SMS or OTP verification. You will also choose a username and secure password. After initial registration we ask for KYC documents to verify identity: a government ID photo, a selfie, and sometimes proof of address. For users topping up with QRIS or e-wallet from a phone, please ensure your mobile number matches. We review documents and notify you of next steps; services are available only where applicable law permits.

We provide several account-control options accessible from your profile page. You can update contact details, change your password, and set email notification preferences. For security we support two-factor authentication tied to your mobile number and verification logs for recent logins. If you need account recovery, use the password-recovery flow or open a support ticket with a government ID and a selfie. We advise users in cities such as Bandung or Yogyakarta to keep contact numbers current to avoid delays in KYC or withdrawal processing.

No, one user may not hold multiple accounts under our terms. Each real person should maintain a single account tied to one verified identity and one primary mobile number. If you suspect a duplicate account was created for you, contact support and provide your ID documents and the relevant email or mobile number. We will review and merge or close duplicates as needed. Multiple accounts may lead to suspension; check the [[terms]] page for the full explanation and jurisdiction-specific rules.

Open a support ticket via our in-app help or the contact form on mobile browsers. Provide your account ID, a short description of the issue, and any supporting screenshots or transaction references (for example a mobile banking or local payment payment ID). Choose the appropriate category so our team assigns the right specialist. Support acknowledges tickets within our published response window and may ask for KYC documents or transaction receipts. If the issue is time-sensitive around events like Liga 1 matchdays, indicate that in the ticket header for priority routing.

Payments and transactions

Withdrawal review times depend on the method and verification status. If your account is fully verified, e-wallet withdrawals to online payment, e-wallet, mobile banking or local payment typically clear faster than bank transfers; they may appear within hours but can take up to one business day in some cases. Bank withdrawals to online payment, e-wallet, mobile banking or local payment virtual accounts usually complete within 1-3 business days. During public holidays like Idul Fitri processing can be slower. If we need more documents, we will contact you through your registered email or support ticket.

Most deposits via online payment, e-wallet, mobile banking, local payment or online payment have no platform fee, but your bank or e-wallet provider may apply a small charge. Withdrawals to e-wallet, mobile banking, local payment and online payment are generally processed without a platform fee, although intermediary bank fees can apply on rare routing cases. If a fee applies, we will show it on the confirmation screen before you complete the transaction. Check transaction details in your app and keep receipts for dispute resolution. Services are provided only where local law permits.

Weekly cashback is applied as a credit according to the offer terms published on the promotions page. Eligibility requires a qualifying transaction pattern and a verified account. Cashback amounts and the calculation window are shown before you opt in. Credits from cashback are posted to your account within the timeframe stated in the promotion and can be withdrawn only after meeting any wagering or holding conditions. During busy periods such as Liga 1 or around holidays like Idul Adha verification of qualifying activity may take additional time to confirm.

Games and service

Live-dealer tables are streamed sessions with human dealers in real-time; common games include blackjack, roulette and baccarat and they require low-latency connections for an interactive experience. Slots are automated games running a random number generator; examples are Aviator, Sweet Bonanza, and Gates of Olympus. Slots do not use live video and are less sensitive to network lag. For mobile use, we recommend Android app install or a stable browser on iOS and a good mobile data or Wi‑Fi connection in cities like Semarang or Medan for best performance.

If you prefer, open a ticket from the help menu on mobile or via our browser help page. Select the category that matches your issue: Payments, Account, Games, or Technical. Attach screenshots (payment receipts or error messages) and include transaction IDs for e-wallet, mobile banking or bank transfers. We aim to respond in our stated response window and may escalate to a specialist if needed. For incidents during major events such as Piala Indonesia matchdays indicate the match and timestamp to help our team reproduce the issue.

Weekly cashback terms differ by promotion period. Typically, qualifying bets or spins during the week count toward a cashback cap. We calculate the cashback on settled transactions only and post the credit to eligible accounts after the promotional period closes. Before participating review the promotion terms and the specific wagering or withdrawal restrictions. If you plan transactions around holidays such as Nyepi, note that settlement and verification may be delayed; contact support if a credited cashback does not appear within the stated window.
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